Terms & Conditions

Last updated: October 2026

These terms govern your access to and use of myneogroup.com. By using the website, you accept them. If you do not accept them, please do not use the website.

1. Who operates this website

This website is operated by NEO FAMILY FZ-LLC, a free zone limited liability company registered in the Ras Al Khaimah Economic Zone, United Arab Emirates, under licence number 47010245 (“My NEO Group”, “we”, “us”).

2. Purpose of the website

The website presents My NEO Group, its companies, partners and activities. Its content is provided for general information only.

3. No offer and no advice

Nothing on this website is an offer, an invitation or a solicitation to buy or sell securities, digital assets or any financial product, in any jurisdiction.

The content is not investment, financial, legal or tax advice. You should take independent professional advice before making any decision.

Any investment opportunity is made available only through the relevant definitive documentation, to eligible persons, and where the law permits.

4. Regulated services

Regulated products and services mentioned on this website are provided only by the relevant licensed entities, in the jurisdictions where they are authorised. They may not be available to you, depending on where you live and on your status. References to licences and authorisations identify the entity that holds them and do not extend to other group companies.

5. Forward-looking statements

The website may contain statements about plans, objectives and expected developments. These reflect current expectations, involve risks and uncertainties, and are not guarantees of future results. Figures described as reported by the company have not necessarily been independently audited.

6. Acceptable use

You agree to use the website lawfully and not to:

• damage the website or impair its availability or security;
• attempt to gain unauthorised access to any system, account or data;
• use automated means to extract content at scale without our written consent;
• send unsolicited commercial communications through the website;
• copy, modify or distribute its content without our prior written consent.

7. Intellectual property

All content on this website, including text, images, video, graphics, logos, trademarks, software and design, belongs to NEO FAMILY FZ-LLC, its group companies or its licensors, and is protected by intellectual property laws.

You may view the website and print or download extracts for your personal or internal business use. Any other use requires our prior written consent. Third-party names and logos remain the property of their owners.

8. Information you send us

You are responsible for the accuracy of the information you submit through our forms. Submitting an enquiry or application creates no obligation for us to enter into any relationship with you.

9. Disclaimer

The website is provided “as is” and “as available”. We take care to keep its content accurate and up to date, but we give no warranty, express or implied, as to its accuracy, completeness or availability, to the fullest extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, NEO FAMILY FZ-LLC and its group companies are not liable for any indirect, incidental or consequential loss, or for any loss of profit, data or opportunity, arising from your use of, or inability to use, the website or its content. Nothing in these terms excludes liability that cannot be excluded by law.

11. Third-party links

Links to websites operated by third parties are provided for convenience. We do not endorse those websites and are not responsible for their content or availability.

12. Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we handle personal data and cookies. They form part of these terms.

13. Suspension of access

We may suspend or end access to the website, in whole or in part, at any time and without notice, in particular where these terms are breached.

14. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates. The competent courts of Ras Al Khaimah, United Arab Emirates, have exclusive jurisdiction over any dispute arising from them, subject to any mandatory rule that applies to you.

15. Changes to these terms

We may amend these terms at any time. The current version is published on this page, with the date of the last update. Your continued use of the website means you accept the amended terms.

16. Contact