Privacy Policy

Last updated: October 2026

This policy explains what personal data we collect through myneogroup.com, why we collect it, who receives it and the rights you have over it.

1. Who we are

This website is operated by NEO FAMILY FZ-LLC, a free zone limited liability company registered in the Ras Al Khaimah Economic Zone, United Arab Emirates, under licence number 47010245 (“My NEO Group”, “we”, “us”).

We act as the controller of the personal data collected through this website. For any question about this policy or your data, write to [email protected].

2. Data we collect

We collect only the data needed for the purposes set out in this policy:

• Contact details: name, email address, telephone number, company and job title, when you provide them.
• Enquiry and application data: the information you submit through our contact, partnership, investment, referral and acceleration forms, including professional background and any documents you attach.
• Technical data: IP address, browser and device type, operating system, referring page, and date and time of access.
• Usage data: pages viewed, time spent and interactions with the website.
• Communication preferences: your choices about receiving news and updates.

We do not ask for special categories of personal data. Please do not send such data through our forms unless we expressly request it for a defined purpose.

3. How we collect it

• Directly from you, when you complete a form, subscribe to updates or write to us.
• Automatically, through cookies and similar technologies, as described in our Cookie Policy.

4. Why we use it

We use personal data to:

• operate, secure and maintain the website;
• answer enquiries and process applications submitted through the website;
• assess potential partnerships, investments and business relationships, including the verification checks these require;
• measure and improve the performance of the website;
• send news and updates, where you have agreed to receive them;
• meet our legal and regulatory obligations.

We do not make decisions about you based solely on automated processing that would produce legal or similarly significant effects.

5. Legal bases

Depending on the purpose, we rely on your consent, the steps needed before entering into a contract with you, our legitimate interests in running and developing our business, or compliance with a legal obligation. Where we rely on consent, you may withdraw it at any time.

6. Who receives your data

We do not sell personal data. We share it only with:

• My NEO Group companies and affiliates, where needed to handle your request;
• Service providers that host the website, deliver email and support our operations, under contractual confidentiality and security obligations;
• Authorities and regulators, where the law requires it.

7. International transfers

My NEO Group operates in several countries. Your data may be processed outside your country of residence, including outside the United Arab Emirates and the European Economic Area. Where this happens, we apply the safeguards required by the applicable law, such as contractual protections recognised for that purpose.

8. How long we keep it

We keep personal data only for as long as the purpose requires, or for the period the law imposes. Enquiries and applications that do not lead to a relationship are deleted or anonymised after a reasonable period.

9. Your rights

Subject to the law that applies to you, which may include the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the EU General Data Protection Regulation, you may have the right to:

• access your personal data and receive a copy;
• have inaccurate data corrected;
• have your data deleted;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent at any time;
• lodge a complaint with the competent data protection authority.

To exercise these rights, write to [email protected]. We may ask you to confirm your identity before we respond.

10. Security

We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration and misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Links to other websites

This website links to other websites, including those of group companies and partners. Each has its own privacy policy, which we encourage you to read. We are not responsible for the practices of websites we do not operate.

12. Changes to this policy

We may update this policy to reflect changes in our activities or in the law. The current version is always published on this page, with the date of the last update.

13. Contact