Effective Date: June 4, 2025
Website: https://myneogroup.com
Contact: info@myneogroup.com
1. Introduction
This Privacy Policy explains how your personal data is collected, used, stored, and protected when you access and interact with the website https://myneogroup.com (“Website”).
The Website is managed and maintained by NEO FAMILY FZ-LLC, a company registered in the Ras Al Khaimah Economic Zone, UAE, under license number 47010245. Your privacy is important to us, and we are committed to protecting your personal data in compliance with applicable laws.
2. What Information We Collect
We may collect and process the following categories of personal data:
- Identification data: Name, email address, phone number.
- Technical data: IP address, browser type, device information, operating system, referring URLs, time and date of access.
- Usage data: Pages visited, time spent on the Website, interactions.
- Marketing and communication preferences: Your consent or preferences regarding newsletters or communications.
We do not collect sensitive personal data unless explicitly provided by the user for a defined purpose.
3. How We Collect Your Data
We collect data through the following means:
- When you voluntarily provide it (e.g., via contact forms, subscription forms, or email communication).
- Automatically, through cookies and tracking technologies (refer to our Cookies Policy).
4. Why We Use Your Data
We process personal data for the following legitimate purposes:
- To provide and operate the Website and its services.
- To respond to inquiries or requests submitted through the Website.
- To improve Website performance and user experience.
- To comply with legal obligations and regulatory requirements.
- To send newsletters or marketing communications, where consent has been given.
We will not use your data for automated decision-making without informing you and obtaining your consent where required.
5. Legal Basis for Processing
We rely on one or more of the following legal bases to process your personal data:
- Your consent (when required by law).
- The necessity of processing for the performance of a contract or pre-contractual measures.
- Our legitimate interest (e.g., improving our Website and services).
- Compliance with a legal obligation.
6. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your data with:
- Authorized service providers and contractors assisting us in Website operation.
- Public authorities or regulators, if required under applicable law or regulation.
- Affiliated entities or group companies, where necessary and in accordance with this Privacy Policy.
All third parties are contractually obligated to respect the security and confidentiality of your personal data.
7. International Transfers
If personal data is transferred outside the UAE or your country of residence, we ensure appropriate safeguards are in place, such as standard contractual clauses or legally recognized frameworks.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations.
When no longer needed, we securely delete or anonymize your personal data.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access your personal data.
- The right to correct or update inaccurate data.
- The right to request deletion of your data.
- The right to withdraw your consent at any time.
- The right to restrict or object to processing.
- The right to data portability.
To exercise your rights, contact us at info@myneogroup.com. We may require verification of your identity before responding.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
However, while we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal data.
12. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date. Continued use of the Website after such changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:
NEO FAMILY FZ-LLC
CWEP0538, Compass Building,
Al Shohada Road, Al Hamra Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates
Email: info@myneogroup.com