Cookies Policy

Last Updated 21. 11.2022

This Cookie Policy (“Policy”) describes what Cookies are and how My NEO Group (hereinafter referred as “NEO’’, “My NEO Group’’ “we”, “us” and “our”) uses cookies and similar technologies to recognize You (hereinafter referred as “User”, “you”, “your”) when you visit our website . You should read this Policy so you can understand what type of cookies we use and what these technologies are, as well as you will have the right to control our use of cookies.

Cookies do not contain any information that personally identifies a User, however the personal information that we store about you may be linked to the information stored in and obtained from cookies.

This Policy may be made available in several languages; all versions are legally binding, but in the event of inconsistency between the English version and a translated version, the English version prevails.


“Personal data” means any information in respect of commercial transactions, which

is being processed wholly or partly by means of equipment operating automatically in response to instructions given for that purpose;

is recorded with the intention that it should wholly or partly be processed by means of such equipment; or

is recorded as part of a relevant filing system or with the intention that it should form part of a relevant filing system,

that relates directly or indirectly to a data subject, who is identified or identifiable from that information, or from that and other information in the possession of a data User, including any sensitive personal data and expression of opinion about the data subject; “this website” means the My NEO group website

“User(s)” is an individual who has the legal capacity to use this website and who successfully creates an account in NEO Dash./ NEO X by completing the Know Your Client(“KYC”) process.


Cookies are small text files that are placed on your device like computer, mobile or any other device by a website, containing details of your browsing history. In simple terms it is explained as that it contains information about your browsing activity. Whenever you visit our website, the website sends a cookie to the device you are using to access the website. Your device automatically stores the cookie in a file that’s located within your website browser.

Cookies allow websites to recognize your device such as; when you revisit a site, the website will respond in a more personalized way, remembering your preferences, and it will make your page load faster.

Cookies set by the NEO Dash./ NEO X website operators are called “First party cookies”. Cookies set by parties other than the NEO Dash./ NEO X website operators are called “Third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website for instance such as advertising, interactive content and analytics.


The full list of Cookies we use on our NEO Dash./ NEO X website is below:

Session cookies

Persistent cookies


Third party cookies

Essential cookies

Functionality cookies

Performance cookies

Marketing cookies


Session Cookies are temporary and expire once you close your browser. It stores information for the time, or session that the user is on the website

Persistent Cookies encompasses all Cookies that remain on your hard drive until you erase or your browser does it. It depends on the Cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary.

First-party-cookies are put on your device directly by the website of NEO Dash./ NEO X you are visiting Third-party-cookies are placed on your device, not by this website you are visiting, but by a third party like an advertiser or an analytic system. Generally, the third-party cookies consist of tracking Cookies used to identify online behavior, understand interests and then customize advertising the user on other websites. Any information obtained from third-party cookies is processed by the respective service provider. We kindly recommend that you read our Privacy Policy for more detailed information. You may opt-out of the processing of third-party cookies at any time. The following third-party services may use this Website:

Google Analytics Cookies to measure our user’s interactions with the content of our website. These Cookies collect information about your interactions with the Website, such as unique visits, repeat visits, session duration and Website activity;

Facebook Pixel to process information about a user’s activity on this website, such as the website visited, Facebook identity, browser data, and more. The information processed from Facebook pixel is used to serve ads based on your interests through Facebook, as well as to measure cross-device conversions and user interactions on this Website.

Essential Cookies are known as strictly necessary Cookies for you to browse the NEO Dash./ NEO X website and use the features of it, such as accessing secure areas of our site. These Cookies are generally first-party session cookies. These Cookies do not require consent from you. Essential Cookies helps to make this website easy to use by providing basic functions such as page navigation, language selections, authorization and filling in forms. This website will not function without these Cookies and they cannot be disabled. These Cookies do not reveal the User’s identity or collect user information. They are stored on the user’s device until the browser is closed.

Functionality Cookies allow our website to remember choices you have made in the past like what language you prefer, what region you would like or what username and password are so you can automatically log in. We use Cookies for navigation and to facilitate your access to and use of this site. These Cookies are necessary for transmission of communications on the network or to supply services whatever requested by you. Further they help us to know which pages are the most and least popular and see how visitors move around the website. We use third party cookies , which are seton your device for up to 2 years or deleted, if you erase your browser cookie data.

Performance Cookies collect information about how you use our website, like which page you visited and which link you clicked on. None of this type of information can be used to identify you.

The sole purpose of performance cookies is to improve our website functions. Analytics may collect information through log data, such as;

IP address

Type of browser and device

Operating system

Name of the Internet Service Provider

Country information

Date and time of visit

Web page origin and exit

Marketing Cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see and ad. These Cookies can share information with other organizations or advertisers. However, these are persistent cookies which are third-party-provenance. These cookies may be set through this Website by our advertising partners. If you do not allow these cookies, you will experience less targeted advertising. These cookies are set on your device for up to 2 years or deleted, if you erase your browser cookie data.


You reserve the right to decide whether to accept or reject Cookies from our website. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. However, Users will not be able to reject the Essential Cookies, as they are strictly necessary to provide you with services.

In the event you choose to reject Cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse Cookies. Be conscious of rejecting or disabling Cookies, where it may affect the functionality of our website. Therefore, it is recommended that you do not disable cookies.

You can also separately opt-out from having your website activity available to Google by installing the Google Analytics opt-out browser add-on, which prevents sharing information about your website.


We may review this Policy regularly and update it from time to time. The date at the top of this Policy indicates when it was last updated. In the event of any updates, it shall be indicated at the top of this page, therefore please re-visit this Policy regularly to stay informed about our use of cookies and related technologies.


For any questions on our cookies policy, you can reach us at [email protected]